Return & Refund Policy

Items categorised as cosmetics, hair oil, skin care products or anything else that is available on our (Regoras) website are non-returnable. Please read befor submit any request.

REGORAS REFUND AND RETURN POLICY

Kindly note that we are unable to accept returns or exchanges if you simply dislike the product, find minor flaws, have issues with the packaging, notice slight colour differences, or experience minor size variations. We encourage you to carefully review the available pictures, descriptions, benefits, ingredients, and size chart before purchasing, as we cannot accept returns or exchanges based solely on such issues.

  1. Refunds or replacements, subject to company approval, will only be processed for items that are out of stock, damaged, missing, or incorrectly received.
  2. If you do not receive the ordered shipment within 15 days of order placement, you may claim a refund for the order amount paid.
  3. In case of a refund to be claimed, contact our customer care at [email protected] with the necessary images and videos related to your claim.
  4. If your order is marked as delivered but you have not received it within 48 hours, please contact our customer care team. Kindly note that we are unable to process refunds after this period.
  5. The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.
  6. The amount of refund does not include the discount availed during the order placement.
  7. A claim of refund should be made within 24 hours of order delivery with the aforementioned details.

CANCELLATION POLICY

  1. You can cancel your order as long as its status is ‘Unfulfilled.’ Simply reach out to our customer support team at +91 90389 50886 available Monday to Saturday from 10 am to 6 pm.
  2. For paid orders, refunds will be processed to the original payment method within 15 days of cancellation approval. COD orders are not eligible for refunds due to cancellation or RTO.
  3. Once an order has been shipped/dispatched, it cannot be cancelled.
  4. We reserve the right to cancel any order at any time without prior notice to the customer.

** For further queries, don’t hesitate to get in touch with our customer care team at +91 90389 50886

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